15 Customer Service Skills that Every Employee Needs

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15 Customer Service Skills that Every Employee Needs There are certain customer service skills that every employee must master if they are forward-facing with customers. Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you’ll simply lose customers as your service continues to let people down. Luckily, there […]

How Delta’s Focus on Customer Experience Turned a Bankrupt Airline Into a Powerhouse Brand ‘Happy employees equal happier customers’

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How Delta’s Focus on Customer Experience Turned a Bankrupt Airline Into a Powerhouse Brand – Adweek Airlines don’t exactly have the best reputations these days. Amid the seemingly constant flight delays and crowded terminals, some lament the lost “golden era of air travel” in the 1960s, when fliers dressed to the nines and ate in-flight […]