How Delta’s Focus on Customer Experience Turned a Bankrupt Airline Into a Powerhouse Brand ‘Happy employees equal happier customers’

Posted on Posted in Work

How Delta’s Focus on Customer Experience Turned a Bankrupt Airline Into a Powerhouse Brand – Adweek Airlines don’t exactly have the best reputations these days. Amid the seemingly constant flight delays and crowded terminals, some lament the lost “golden era of air travel” in the 1960s, when fliers dressed to the nines and ate in-flight […]