15 Customer Service Skills that Every Employee Needs
There are certain customer service skills that every employee must master if they are forward-facing with customers.
Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you'll simply lose customers as your service continues to let people down.
Luckily, there are a few universal skills that every support member can master that will dramatically improve their conversations with customers.
Below I'll cover the 15 most-needed skills to master this incredibly important position. Read more