Our Services incorporate a Customer Experience Management Program into your online and/or brick-and-mortar business

Female Customer Experience & Customer Service Training

This training includes the etiquette of female customer experience and service. Take this training and discover the psychology of the female customer to create and deliver a more personalized experience that will increase customer satisfaction, advocacy, & loyalty.

5- Star Concierge Team Training

This training will help team members identify their role in the customer’s journey using a customer journey map. A customer journey map shows the story of the customer’s experience from the initial point of contact, ongoing engagement, into a becoming a loyal customer. Team members will be appointed or added to a concierge team of customer experience consultants.

VOICE of the Female Customers Training

This training will show team members how to get to know their customers on a more personal level, Using customer survey tools: “Survey HER”, “Profile HER”, “Follow-Up with HER”, and “Thank HER”.

“People will forget what you said, They will forget what you did, But People will never forget how you made them feel” –Maya Angelou–

READY TO DISCOVER HOW TO EXCEED YOUR CUSTOMER EXPECTATIONS?

Latest news

15 Customer Service Skills that Every Employee Needs

15 Customer Service Skills that Every Employee Needs There are certain customer service skills that every employee must master if they are forward-facing with customers. Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you’ll simply lose customers as your service continues to let people down. Luckily, there […]

How Delta’s Focus on Customer Experience Turned a Bankrupt Airline Into a Powerhouse Brand ‘Happy employees equal happier customers’

How Delta’s Focus on Customer Experience Turned a Bankrupt Airline Into a Powerhouse Brand – Adweek Airlines don’t exactly have the best reputations these days. Amid the seemingly constant flight delays and crowded terminals, some lament the lost “golden era of air travel” in the 1960s, when fliers dressed to the nines and ate in-flight […]